Account Manager, Digital Marketing Agency

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a comprehensive understanding of each client's business, objectives, and target audience.

• Collaborate with SEO strategists and specialists to formulate client strategies encompassing SEO, GEO, content, and paid media.

• Articulate and support client strategies through presentations.

• Conduct monthly check-ins and quarterly account evaluations focused on results, ROI, and subsequent actions.

• Drive discussions regarding client renewals.

• Recognize potential relationship risks and raise concerns related to legal, compliance, or churn issues.

• Discover opportunities for account expansion and outline upsells or SOW modifications.

• Oversee client onboarding from initiation through the initial reporting cycle.

• Coordinate efforts among SEO, content, web, and paid team members.

• Manage timelines, project scopes, priorities, multiple clients, and deadlines effectively.

• Execute pod projects utilizing the Compose.ly platform and Asana.

• Ensure task automations, due date reminders, and intake forms are maintained.

• Keep client records up-to-date in HubSpot, including account status and SOW information.

• Provide tiered reporting, which includes monthly updates and presentations for executives or board members.

• Convert performance metrics into business implications.

• Facilitate client training sessions on how to interpret results.

• Develop process and tool documentation for client self-service.

• Integrate GEO, AI search strategies, and AI-assisted content and reporting workflows into client engagements.

⛳️ Requirements

• Minimum of 2 years of experience in account management or client services within a marketing agency, employing a consultative approach to client interactions.

• Proficient understanding of SEO and content marketing, sufficient to engage in strategy discussions with clients and collaborate with strategists.

• Comfortable analyzing marketing performance data and conveying its significance for the client's business.

• Proven experience managing multiple clients and deadlines concurrently using a project management tool like Asana.

• Excellent written and verbal communication skills, including the ability to present to senior stakeholders.

• Familiarity with paid media, GEO or AI search, or web development initiatives.

• Experience with HubSpot or a comparable CRM system.

• Background in creating Asana automations, templates, or intake forms.

🏝️ Benefits

• Compensation package includes base salary plus commission.

• Full coverage of private health, vision, and dental insurance for the employee.

• 13 paid holidays annually.

• Unlimited paid time off.

• Participation in a 401k plan.

• Provision of remote work equipment as needed.