Account Manager, Crop Insurance

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Process crop insurance applications, policy modifications, transfers, cancellations, and reinstatements for a designated portfolio of business, region, or accounts.

• Prepare and submit acreage reports, production reports, claims documentation, and necessary compliance records.

• Ensure accurate policy records are maintained within the EPIC Agency Management System and AIP carrier systems.

• Review policy transactions for thoroughness, accuracy, and adherence to regulatory standards.

• Monitor policy activities and identify potential issues that may impact coverage eligibility.

• Act as a primary service resource for agents as well as client producers and growers.

• Address inquiries regarding policy provisions, coverage options, reporting requirements, claims processes, and billing inquiries.

• Assist agents in exploring coverage alternatives and risk management strategies.

• Collaborate with carrier underwriting, claims, and processing teams.

• Track shared-account tasks through to completion, facilitate handoffs, and implement agent-directed service plans while seeking management assistance as needed.

• Maintain compliance with RMA, FCIC, AIP, and agency standards.

• Safeguard confidential producer information and uphold documentation standards.

• Adhere to quality control protocols and agency workflows.

• Utilize EPIC, Microsoft Teams, and collaborative technology platforms to enhance centralized service delivery.

• Engage in process improvement and technology adoption initiatives.

• Support the testing and implementation of new operational tools and AI-driven enhancements as required.

⛳️ Requirements

• High School Diploma or GED.

• At least 3 years of experience in crop insurance.

• Familiarity with MPCI products and procedures.

• Excellent organizational and time management abilities.

• Strong verbal and written communication skills.

• Capability to manage multiple priorities and deadlines concurrently.

• Proficient in Microsoft Outlook, Word, Teams, and Excel.

• Associate's or Bachelor's Degree in Agriculture, Agribusiness, Business Administration, Insurance, Finance, or a related field (preferred).

• 3-5+ years of crop insurance servicing experience (preferred).

• Experience with the EPIC Agency Management System (preferred).

• Multi-state crop insurance experience (preferred).

• Experience in a centralized service environment (preferred).

🏝️ Benefits

• Flexibility that adapts to your lifestyle, including work-from-home options.

• Paid time off based on results and well-being rather than a fixed number of days.

• Engaging and collaborative work environment.

• Support for continuous learning and career advancement.

• Health, dental, and vision insurance.

• HSA with employer contributions.

• 401(k) matching.

• Employer-paid disability coverage.

• Life insurance.

• Flexible telecommuting options.

• Dress-for-your-day workplace culture.

• Tuition reimbursement.

• Opportunities for training.

• Career advancement paths within FNIC.

• Mental health support through EAP.

• Virtual fitness classes.

• Access to an in-office gym (Omaha).