Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and implement account strategies that foster portfolio growth, enhance customer retention, and facilitate new business acquisition.

• Oversee and expand a portfolio of business clients in alignment with revenue, retention, and commercial goals.

• Cultivate and sustain relationships with key customer stakeholders and decision-makers.

• Recognize and create opportunities to broaden JT's offerings, including products, services, and solutions.

• Enhance customer retention through proactive engagement, strategic renewal planning, and effective risk management.

• Identify and qualify new business prospects within designated sectors, territories, or target accounts.

• Manage sales processes from opportunity identification and qualification to proposal development, negotiation, and contract finalization.

• Coordinate with internal teams to address customer opportunities, requirements, and service commitments.

• Comprehend customer business priorities and challenges to pinpoint growth opportunities and enhance customer value.

• Ensure precise pipeline management, opportunity tracking, and sales forecasting.

• Assess customer satisfaction, account performance, and relationship health, implementing necessary improvements.

• Provide insights into customer and market trends to support growth strategies and commercial planning.

⛳️ Requirements

• Proven experience in account management, business development, or consultative B2B sales, with a demonstrated history of achieving revenue growth and customer retention goals.

• Strong relationship management abilities, capable of establishing credibility and building trusted partnerships with customer stakeholders.

• Proficient in identifying customer needs and aligning suitable solutions to create mutual commercial value.

• Experience in crafting and executing account plans, managing opportunities, and maintaining an accurate sales pipeline and forecast.

• Solid commercial awareness, with the ability to identify growth opportunities, prioritize initiatives, and meet established objectives.

• Excellent communication, negotiation, and influencing skills, with the confidence to engage a variety of internal and external stakeholders.

• Exhibits a collaborative mindset, working effectively across teams to achieve positive customer and business results.

• Takes responsibility for outcomes, follows through on commitments, and proactively addresses challenges and risks.

• Shares knowledge, insights, and opportunities to foster collective success and contribute to a positive team culture.

• Demonstrates resilience, adaptability, and professionalism while serving as a positive ambassador for JT's values and behaviors.

🏝️ Benefits

• 24 days of holiday.

• Out of hours allowance.

• Health & Dental Insurance.

• Pension Scheme.

• Commission Scheme.

• Fully discounted staff services or cash allowance in lieu.

• Co-working office spaces available for remote employees.

• Professional Development.

• Recharge Days.