Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the primary point of contact between designated U.S. healthcare clients and Benchmark operational teams.

• Cultivate and sustain relationships with physicians, practice administrators, office managers, and other key stakeholders.

• Facilitate regular operational meetings, client reviews, and discussions regarding revenue cycle performance.

• Convey revenue cycle insights, recommendations, and action strategies.

• Recognize client issues, reimbursement risks, aging trends, and operational obstacles.

• Enhance client satisfaction, retention, revenue performance, and continuous process enhancements.

• Manage assigned client revenue cycle performance and accounts receivable results.

• Track and evaluate accounts receivable, days in A/R, aging inventory, collection rates, net collection percentages, denial rates, clean claim rates, first-pass resolution rates, underpayment trends, and payer performance metrics.

• Examine revenue cycle trends and suggest strategies to optimize reimbursement and cash flow.

• Assess outstanding A/R inventories and pinpoint opportunities to expedite collections.

• Investigate payer issues and identify root causes of denials, payment discrepancies, and A/R delays.

• Coordinate corrective action plans and escalate reimbursement challenges.

• Collaborate with Billing, Coding, Accounts Receivable, Payment Posting, Credentialing, Prior Authorization, and Patient Advocacy teams.

• Oversee the resolution of payer issues, denials, appeals, reimbursement difficulties, and urgent client matters.

• Assist with onboarding, workflow implementation, process improvement efforts, and client-specific initiatives.

• Advocate for the effective use of technology and automation tools to enhance operational efficiency.

⛳️ Requirements

• At least five (5) years of experience in U.S. Healthcare Revenue Cycle Management.

• A minimum of two (2) years supporting physician practices, medical groups, ambulatory providers, or healthcare management entities.

• An Associate’s degree, bachelor’s degree, or relevant healthcare certification is preferred.

• Prior client-facing experience in account management, operations management, revenue cycle management, or relationship management.

• Proven experience managing accounts receivable performance and revenue cycle enhancement initiatives.

• Strong knowledge of U.S. healthcare revenue cycle operations.

• Familiarity with medical billing and claims processing.

• Understanding of accounts receivable follow-up and collections strategies.

• Knowledge of denials management and appeals procedures.

• Awareness of commercial payer reimbursement methodologies.

• Understanding of Medicare and Medicaid reimbursement.

• Familiarity with managed care plans.

• Knowledge of provider credentialing and enrollment processes.

• Awareness of HIPAA compliance requirements.

• Familiarity with Practice Management Systems and EHR platforms.

• Outstanding verbal and written English communication skills.

• Ability to communicate effectively with U.S.-based providers and executive stakeholders.

• Experience in conducting client meetings and presenting operational performance analyses.

• Strong analytical, organizational, presentation, negotiation, and conflict-resolution abilities.

• Capability to manage multiple client relationships concurrently.

🏝️ Benefits

• Annual Public Holidays as applicable.

• 30 days total leave per calendar year.

• Mediclaim policy.

• Lifestyle Rewards Program.

• Group Term Life Insurance.

• Gratuity.