Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor for key retail clients

• Assist clients in maximizing the value derived from the PAR Retail platform through consultative insights and strategic advice

• Advocate for customer objectives within the organization and coordinate with partner teams

• Provide data-driven insights and recommendations that support client goals

• Convert platform functionalities into actionable business solutions

• Identify opportunities to enhance customer engagement programs and improve performance

• Manage assigned client relationships as the main point of contact

• Organize regular client meetings, strategic planning sessions, and quarterly business reviews

• Facilitate communication between internal and external stakeholders

• Track progress against client initiatives and priorities

• Gather customer feedback, market insights, and emerging needs to guide product improvements

• Advocate for customer requirements while balancing business goals and platform capabilities

• Acquire deep knowledge of the PAR Retail platform and the customer engagement ecosystem

• Educate clients on best practices and innovative uses of the platform

• Utilize AI-driven tools to reveal insights, enhance analysis, streamline reporting, and refine recommendations

• Collaborate with Product, Engineering, Customer Success, Delivery, Operations, Product Marketing, and Sales teams

⛳️ Requirements

• Bachelor's degree or equivalent professional experience

• 3–5 years of experience in account management or customer success

• Passion for customer engagement, customer experience, loyalty, or digital program strategy

• Capability to build trusting relationships with clients

• Proficiency in communicating confidently and clearly to diverse audiences and stakeholder groups

• Ability to collaborate with Product, Engineering, Delivery, Customer Success, and Operations teams

• Skill in prioritizing competing demands and driving progress

• Proactive in identifying risks, obstacles, and opportunities

• Solutions-oriented and resourceful in addressing challenges

• Competence in facilitating discussions, delivering presentations, and influencing decision-making

• Comfort in a remote-first working environment

• Willingness to travel up to 25% based on business needs

🏝️ Benefits

• $10K commission

• Remote work arrangement

• Equal employment opportunities

• Reasonable accommodations for individuals with disabilities