Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategically support an assigned portfolio to achieve relationship-building, growth, retention, and customer goals.

• Identify and manage risks while developing opportunities with existing clients.

• Build and maintain productive, trusted relationships with C-level executives as well as internal and external stakeholders.

• Utilize data-driven resources to facilitate efficient and effective client meetings and collaborative work sessions with relevant subject matter experts.

• Maintain a deep understanding of program value and operations related to Evolent’s Advance Care Planning and member-facing products.

• Lead regular Partnership Review Meetings that include relationship mapping, issue identification, and action planning in preparation for Client Value Meetings.

• Advocate for partner culture and act as an ambassador for Evolent.

• Serve as the primary expert on client priorities and navigating the health plan organization.

• Oversee all aspects of assigned client contracts.

• Ensure contract performance through effective risk management, SLA assurance, maximization of rates/savings, benefit analysis, and compliance with client legal and regulatory standards.

• Travel once a year for a team onsite gathering, typically lasting 2–3 days.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• A minimum of 1 year in client or account management positions.

• At least 2 years of comprehensive experience in Health Plans.

• Ability to devise creative solutions in a dynamic and evolving environment.

• Proven ability to communicate, present, and influence credibly and effectively at all organizational levels, including C-level executives.

• Exceptionally high emotional intelligence with the ability to connect with diverse stakeholders, actively listen, and identify critical areas of sensitivity.

• Submission of government-issued photo ID and identity verification during the interview process.

• Completion of a thorough background check.

• In-person I-9 verification required.

• May be subject to drug screening prior to employment.

• Access to high-speed internet of over 10 Mbps at home.

• Capability for call center employees to connect directly to the home internet router.

🏝️ Benefits

• Work/life balance.

• Flexible work arrangements.

• Autonomy to accomplish tasks efficiently.

• Health insurance benefits available for qualifying employees.

• Annual team onsite event (typically 2–3 days).