Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee and enhance existing customer accounts in Residential Aged Care and Home Care.

• Cultivate relationships with facility managers, clinical teams, procurement stakeholders, distributors, and service providers.

• Identify, pursue, and secure new business opportunities within the designated territory.

• Conduct customer reviews and assist with contract renewals and pricing negotiations.

• Provide product training, clinical education, and workshops for customers.

• Promote the adoption of TENA and Essity solutions in areas such as continence care, skincare, wound care, and professional hygiene.

• Maintain a well-organized sales pipeline and a plan for territory growth.

• Collaborate with Clinical Support, Marketing, and Sales teams.

• Manage and expand a customer portfolio throughout the Gold Coast, Brisbane outer suburbs, Northern Rivers, Grafton, Tenterfield, Rockhampton, Emerald, and nearby regional areas.

• Report directly to the Regional Sales Manager.

⛳️ Requirements

• Proven experience in account management, territory management, business development, sales, healthcare, aged care, allied health, nursing, or a similar customer-facing role that emphasizes relationship-building and influencing outcomes.

• Exceptional relationship-building, communication, and influencing abilities.

• Strong commercial insight and confidence in discussing value, pricing, and customer outcomes.

• Outstanding presentation, education, and training skills.

• Familiarity with CRM systems and Microsoft Office suite.

• Proactive mindset with the capability to manage a territory effectively.

• Ability to form meaningful customer relationships and drive favorable outcomes in Residential Aged Care and Homecare environments.

🏝️ Benefits

• Competitive salary package.

• Incentive opportunities available.

• Provision of necessary tools to ensure success.

• A supportive and collaborative team environment.

• Opportunities for career advancement within a company dedicated to innovation, learning, and development.

• Chance to work with the market-leading TENA brand.

• Opportunity to positively influence aged care and healthcare outcomes.