Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a comprehensive understanding of DoiT’s business, cloud management platform, support services, and customer requirements.

• Take ownership of customer context, relationships, communications, and engagement with vendor teams.

• Oversee customer support escalations until resolution.

• Negotiate and finalize long-term commitments with key stakeholders.

• Discover new workload opportunities within customer cloud environments and SaaS solutions.

• Establish consistent engagement with the entire customer portfolio.

• Collect customer feedback to ensure products and solutions align with their needs.

• Relay customer insights to engineering teams to help prioritize developmental objectives.

• Conduct quarterly customer reviews that cover project timelines, anticipated cloud-platform spending, and feedback on support and engagement.

• Identify opportunities for cost optimization within customer cloud environments.

• Collaborate with cloud-vendor sales representatives concerning shared customers.

• Foster existing customer relationships, pinpoint additional engagement opportunities, support vendor team growth, and ensure customer retention.

⛳️ Requirements

• Minimum of 2 years of experience in an Account Management, Customer Success, or Customer Engineering role.

• At least 3 years of experience in a technology company.

• Excellent verbal and written communication abilities.

• Strong technical skills that facilitate productive interactions with technical teams and foster influential relationships.

• Exceptional operational and administrative skills.

• Analytical mindset with a keen attention to detail.

• Capability to navigate between overarching concepts and intricate details.

• Motivation to advance within the organization and continually expand skill sets.

• Experience with AWS, GCP, or other major public cloud platforms (preferred).

• Familiarity with the FinOps Ecosystem (preferred).

• Possession of cloud certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (preferred).

• Proficiency in additional languages (preferred).

🏝️ Benefits

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program

• Flexible schedule balancing work and home life