Account Manager

This is a fully remote position, open to applicants in Japan, +3 more countries.

📋 Description

• Acquire a comprehensive understanding of DoiT’s business, cloud management platform, support, and services.

• Retain ownership and context for assigned customers while liaising with vendor teams regarding growth prospects.

• Oversee customer support escalations until resolution.

• Negotiate and finalize long-term agreements with key stakeholders.

• Discover new workload opportunities within customer cloud environments and SaaS solutions.

• Generate new-logo sales to expand the territory.

• Establish a consistent engagement cadence with the entire customer portfolio.

• Collect customer feedback to align products and solutions with their needs.

• Relay customer insights to engineering teams to assist in prioritizing development deliverables.

• Conduct quarterly customer reviews encompassing project timelines, anticipated cloud spending, and support engagement.

• Identify cost optimization opportunities within customer cloud environments.

• Collaborate with cloud vendor sales representatives on shared customers.

• Travel occasionally within Japan and the broader APAC region.

⛳️ Requirements

• Minimum of 2 years of experience in an Account Management/Customer Success/Customer Engineering position.

• At least 3 years of experience in a technology company.

• Exceptional verbal and written communication skills in both Japanese and English.

• Strong technical abilities that facilitate productive interactions with technical teams.

• Capability to build influential relationships.

• Excellent operational and administrative skills.

• Analytical mindset with a strong attention to detail.

• Ability to transition between high-level concepts and granular details.

• Eagerness to advance within the organization and continually expand skill sets.

• Experience with AWS, GCP, or other significant public clouds is a plus.

• Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader, are advantageous.

• Proficiency in additional languages is a bonus.

• Candidates located in Thailand, Singapore, or Australia must possess native or near-native Japanese proficiency.

🏝️ Benefits

• Unlimited Vacation.

• Flexible Working Options.

• Health Insurance.

• Parental Leave.

• Employee Stock Option Plan.

• Home Office Allowance.

• Professional Development Stipend.

• Peer Recognition Program.

• Flexible schedule that balances work and home life.

• Remote work opportunities.

• Support for professional and personal skills development.