Account Manager

This is a fully remote position, open to applicants in Japan, +3 more countries.

📋 Description

• Acquire a thorough understanding of DoiT’s business operations, cloud management platform, services, and customer requirements.

• Take ownership and maintain context for assigned customers, communicating with vendor teams about potential value and revenue growth opportunities.

• Oversee customer support escalations until resolution and ensure a high level of customer satisfaction.

• Negotiate and finalize long-term agreements with key stakeholders.

• Discover new workload opportunities within customers’ cloud environments and SaaS solutions.

• Generate new logo sales to enhance the territory.

• Establish a consistent engagement rhythm with the entire customer portfolio.

• Compile customer feedback to align products and solutions with their needs.

• Relay customer feedback and requests to engineering teams, helping to prioritize development deliverables.

• Conduct quarterly customer reviews that cover project timelines, anticipated cloud platform expenditures, and DoiT support and engagement.

• Identify opportunities for cost optimization within customer cloud environments.

• Collaborate with cloud vendor sales representatives on shared customers.

• Be open to occasional travel within Japan and the wider APAC region.

⛳️ Requirements

• A minimum of 2 years of experience in an Account Management, Customer Success, or Customer Engineering position.

• At least 3 years of experience in a technology company.

• Excellent verbal and written communication skills in both Japanese and English.

• Strong technical abilities that facilitate productive interactions with technical teams.

• Capacity to build influential relationships.

• Exceptional operational and administrative skills.

• Analytical mindset with attention to detail.

• Ability to grasp both the overarching vision and the finer details.

• Eagerness to advance within the organization and continuously expand skill sets.

• Familiarity with AWS, GCP, or other significant public cloud services (preferred).

• Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader (preferred).

• Proficiency in additional languages (preferred).

• Native or near-native Japanese proficiency is required for candidates located in Thailand, Singapore, or Australia.

🏝️ Benefits

• Unlimited Vacation.

• Flexible Working Options.

• Health Insurance.

• Parental Leave.

• Employee Stock Option Plan.

• Home Office Allowance.

• Professional Development Stipend.

• Peer Recognition Program.

• Flexibility for remote work.

• Schedule flexibility to balance work and home life.

• Support for professional and personal skills development.