Account Manager

This is a fully remote position, open to applicants in Japan, +3 more countries.

📋 Description

• Gain an in-depth understanding of DoiT’s operations, cloud management platform, support services, and customer requirements.

• Take ownership of assigned customers and collaborate with vendor teams to explore growth opportunities.

• Oversee customer support escalations until they are resolved.

• Negotiate and finalize long-term agreements with key stakeholders.

• Discover new workload opportunities within customers’ cloud environments and SaaS offerings.

• Drive new-logo sales to broaden the territory.

• Establish regular interactions with the customer portfolio.

• Compile customer feedback to ensure products and solutions meet their needs.

• Provide insights to engineering teams and assist in prioritizing development tasks.

• Conduct quarterly customer reviews addressing project timelines, anticipated cloud expenditures, and support feedback.

• Spot cost-optimization opportunities in customer cloud infrastructures.

• Collaborate with cloud vendor sales representatives on shared customers.

• Occasionally travel within Japan and the wider APAC region.

⛳️ Requirements

• A minimum of 2 years of experience in an Account Management, Customer Success, or Customer Engineering role.

• At least 3 years of experience in a technology company.

• Proficient verbal and written communication skills in both Japanese and English.

• Strong technical abilities that facilitate effective engagement with technical teams.

• Capacity to build influential relationships.

• Outstanding operational and administrative capabilities.

• Analytical mindset with a keen attention to detail.

• Ability to navigate from the overarching goals to specific details.

• Eagerness to develop within the organization and expand skill sets.

• Experience with AWS, GCP, or other significant public cloud platforms (bonus).

• Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (bonus).

• Proficiency in additional languages (bonus).

🏝️ Benefits

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program

• Remote work flexibility

• Occasional travel within Japan and the broader APAC region