Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Acquire a thorough understanding of DoiT’s business, cloud management platform, support services, and customer requirements.

• Maintain responsibility and context for assigned customers and liaise with vendor teams regarding value and revenue-enhancement opportunities.

• Manage customer support escalations until resolution, ensuring a high level of customer satisfaction.

• Negotiate and secure long-term commitments with key stakeholders.

• Identify new workload opportunities within customers’ cloud environments and SaaS solutions.

• Establish consistent engagement with the customer portfolio while balancing both strategic and emerging clients.

• Collect customer feedback to align products and solutions with their needs.

• Relay customer insights to engineering teams to help prioritize development deliverables.

• Conduct quarterly customer reviews addressing project timelines, anticipated cloud-platform expenditure, and support and engagement feedback.

• Identify opportunities for cost optimization within customer cloud environments.

• Collaborate with cloud-vendor sales representatives on shared customers.

⛳️ Requirements

• Minimum of 2 years of experience in an Account Management, Customer Success, or Customer Engineering role.

• At least 3 years of experience at a technology company.

• Excellent verbal and written communication skills.

• Strong technical abilities that facilitate productive engagement with technical teams and foster influential relationship-building.

• Exceptional operational and administrative skills.

• Analytical mindset with a keen attention to detail.

• Capability to shift focus from the big picture to detailed specifics.

• Eagerness to grow within the organization and continuously expand skill sets.

• Familiarity with AWS, GCP, or other leading public clouds (preferred).

• Experience in the FinOps Ecosystem (preferred).

• Possession of cloud certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (preferred).

• Proficiency in additional languages (preferred).

🏝️ Benefits

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program

• Remote work flexibility

• Schedule flexibility to balance work and home life