Account Manager

This is a fully remote position, open to applicants in Australia, +3 more countries.

📋 Description

• Acquire an in-depth understanding of DoiT’s business model, cloud management platform, support services, and customer requirements.

• Take ownership of customer knowledge, context, communication, and relationships.

• Collaborate with vendor teams to explore account growth opportunities and assess revenue potential.

• Handle customer support escalations until resolution is achieved.

• Negotiate and finalize long-term commitments with key stakeholders.

• Discover new workload opportunities within customer cloud environments and SaaS solutions.

• Generate new logo sales to broaden the territory.

• Create a regular engagement schedule across the customer portfolio.

• Compile customer feedback to ensure products and solutions meet customer needs.

• Relay customer insights to engineering teams and assist in prioritizing development deliverables.

• Conduct quarterly customer reviews that cover project timelines, cloud-platform expenditures, and support engagement.

• Identify opportunities for cloud cost optimization.

• Collaborate with cloud-vendor sales representatives on shared customers.

• Occasionally travel within Japan and the wider APAC region.

⛳️ Requirements

• At least 2 years of experience in an Account Management, Customer Success, or Customer Engineering role.

• Over 3 years of experience in a technology company.

• Excellent verbal and written communication skills in both Japanese and English.

• Strong technical abilities to ensure productive collaboration with technical teams.

• Capacity to build influential relationships.

• Exceptional operational and administrative skills.

• Analytical mindset with a keen attention to detail.

• Ability to navigate from high-level concepts to intricate details.

• Eagerness to advance within the organization and continuously enhance skill sets.

• Experience with AWS, GCP, or other leading public clouds (preferred).

• Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (preferred).

• Proficiency in additional languages (preferred).

🏝️ Benefits

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program

• Remote work flexibility

• Flexibility to maintain a schedule that balances work and home life

• Support for professional and personal skill development