Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and provide support for Meritain's partner portfolio in Alternative Health & Advocacy Solutions.

• Act as the primary operational liaison for designated partners and internal stakeholders.

• Promote service excellence, resolve issues, ensure partner accountability, and manage ongoing relationships.

• Collaborate with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders.

• Enhance partner performance and encourage cross-functional cooperation.

• Implement strategic initiatives aimed at improving client, member, and partner experiences.

• Track operational performance and manage issue resolution.

• Assist with implementations and escalations.

• Uphold governance processes.

• Identify areas for improvement.

• Contribute to sales enablement and growth initiatives.

⛳️ Requirements

• Minimum of 3 years of experience in account management, client management, healthcare operations, project management, or a related field.

• Proven track record in managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders.

• Capability to coordinate issue resolution and drive results across various functional teams.

• Excellent written and verbal communication skills.

• Proficient in facilitating meetings and presenting information to diverse audiences.

• Experience in analyzing operational performance, spotting trends, and formulating actionable recommendations.

• Ability to juggle multiple priorities and deliver results in a dynamic environment.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.

• Strong organizational skills with a keen eye for detail and follow-through.

• Ability to work independently while promoting collaboration across teams and business partners.

• Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or an equivalent combination of education and relevant work experience.

• Preferred: experience in healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solutions, or vendor management environments.

• Preferred: familiarity with healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or similar healthcare solutions.

• Preferred: experience in supporting partner governance, operational reviews, performance scorecards, or service delivery oversight.

• Preferred: involvement in implementations, product launches, process improvement initiatives, or remediation efforts.

• Preferred: experience with sales support activities, RFP responses, finalist presentations, and sales enablement efforts.

• Preferred: background in working with external vendor partners and ensuring they meet contractual and operational commitments.

• Preferred: project management experience that includes action plans, issue logs, risk trackers, and stakeholder communications.

• Preferred: experience collaborating with executive leadership and presenting operational updates to senior stakeholders.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.