Account Manager

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Oversee 100–200 mid and mass market accounts.

• Ensure a positive customer experience while fostering and enhancing customer relationships and driving revenue growth.

• Manage renewals, develop relationships, and facilitate upselling opportunities.

• Provide support to the assigned client base and respond promptly to customer inquiries.

• Generate renewal and growth quotes, ensuring the accurate processing of orders.

• Achieve or surpass assigned renewal rate and growth objectives.

• Monitor at-risk accounts, non-renewals, pending renewals, and lost renewals, including reasons for cancellations.

• Have a thorough understanding of product offerings, subscription models, and renewal licensing frameworks.

• Develop selling opportunities by implementing a sales plan and process.

• Evaluate, clarify, and validate customer needs and their decision-making hierarchies.

• Make calls to cultivate new revenue streams from existing customers.

• Implement solution selling strategies to enhance profits by providing value-added, long-term solutions.

• Collaborate with Sales, Marketing, Channel, and Technical teams to gather global market intelligence.

• Conduct quarterly business review visits with at least 75% of accounts during their renewal year.

⛳️ Requirements

• Generally requires a 4-year degree and 2–4 years of relevant experience; or an advanced degree with no experience; or equivalent work experience.

• Proficiency in Microsoft Suite is essential.

• Strong experience with Excel is necessary.

• Experience with Salesforce is highly preferred.

• Previous experience selling software is strongly preferred.

• Required experience in cross-selling and upselling.

• Experience with renewals is a must.

• Must be willing to travel to an Arrow office location as requested by Arrow leadership.

• Travel is required up to 50% of the time.

🏝️ Benefits

• Competitive financial compensation.

• Comprehensive benefits package.

• Benefits may vary by country in accordance with local practices and regulations.