Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of up to 500 multifamily accounts spanning various markets.

• Create and implement retention strategies to enhance client satisfaction and secure contract renewals.

• Act as the primary contact for client communications.

• Establish trustworthy relationships and enhance engagement throughout the account portfolio.

• Recognize and relay upsell opportunities and potential new business to sales partners.

• Address service issues and manage escalations effectively.

• Proactively address concerns with clients and operational partners.

• Utilize Salesforce for workflow management, identifying at-risk accounts, and prioritizing outreach efforts.

• Collaborate with field operations and sales teams to develop solutions and ensure service recoveries.

• Record client interactions, resolutions, and updates regarding contracts.

• Monitor account health and performance metrics.

⛳️ Requirements

• A minimum of 1-2 years in a B2B sales or account management position.

• Experience managing a high-volume client portfolio is preferred.

• Strong focus on client experience and relationship development.

• Outstanding verbal and written communication abilities.

• Capability to influence and solve problems effectively.

• Excellent time management and prioritization skills.

• Ability to work collaboratively with sales and operations teams.

• Experience with Salesforce is preferred.

• Proficient in the Microsoft Office Suite.

• Experience in the multifamily or service industry is advantageous.

• Bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your family.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Accounts available.

• No preset accruals for flexible time off.

• 10 company-paid holidays each year.

• 401k plan with company matching contributions.

• Life and disability insurance provided.

• Accidental Death & Dismemberment (AD&D) coverage.

• Coverage for business travel expenses.

• Tuition reimbursement up to $5,250 annually.

• Access to an online education center.

• Referral bonuses available.

• Pet insurance offered.

• Associate assistance programs in place.

• Various discount programs available.

• Rewards and recognition initiatives.

• Free access to Torch Fitness virtual programs.

• Unlimited monthly incentive potential based on retention and upsell achievements.

• Monthly guarantee during the ramp-up phase.

• 100% remote work environment.