Account Director – Performance Marketing, Client Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of and enhance senior-level client relationships within designated accounts.

• Spearhead strategic planning, business evaluations, renewal negotiations, and high-level client discussions.

• Convert client goals into implementable marketing strategies aimed at achieving measurable outcomes.

• Collaborate with account management, creative, media, analytics, reporting, data, operations, sales, and finance teams to provide integrated solutions.

• Identify opportunities to broaden services, enhance client value, boost performance, and increase revenue.

• Oversee account health, client sentiment, delivery quality, profitability, and retention risks.

• Act as the escalation contact for major client issues and lead proactive resolution strategies.

• Guide account team members and enhance agency operating practices, governance, and client engagement standards.

⛳️ Requirements

• A minimum of 10 years of experience in client services, agency account management, marketing, consulting, or a similar field.

• At least 5 years of experience managing strategic client relationships with senior or executive-level stakeholders.

• Demonstrated success in growing, retaining, and expanding client accounts.

• Strong knowledge of performance marketing, integrated marketing strategy, analytics, measurement, and campaign optimization.

• Proven experience leading cross-functional teams in a matrixed setting.

• Excellent financial, commercial, presentation, and communication skills.

• Capable of influencing, prioritizing, and making decisions in complex client and internal scenarios.

• Bachelor's degree in Marketing, Communications, Advertising, Business, or a related field is preferred.

• Experience in a performance marketing, integrated marketing, agency-of-record, or managed-services setting.

• Experience supporting clients in regulated industries such as financial services, fintech, healthcare, or retail.

• Familiarity with multi-channel marketing programs, attribution, reporting, audience strategy, and performance optimization.

• Experience managing complex or multi-million-dollar client portfolios.

🏝️ Benefits

• Annual bonus incentive program.

• Workplace flexibility.

• Equal Opportunity employment.

• Disability accommodations during the selection process.