Abuse Operations Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Handle incoming abuse reports, such as DMCA, phishing, and spam, from external users and providers across CDN, Cloud, and Hosting services.

• Investigate reported incidents in accordance with internal protocols and service level agreements.

• Take necessary actions on confirmed violations, which may include communicating with customers and suspending services when required.

• Keep clear and accurate records for all cases managed.

• Collaborate with Technical Support and other internal teams on complex issues.

• Identify and escalate emerging abuse trends to enhance platform-wide security.

⛳️ Requirements

• Minimum of 1 year experience in Abuse Operations, Trust and Safety, Technical Support, or a similar field.

• Basic understanding of internet technologies.

• Strong motivation to develop expertise in Abuse Operations.

• Exceptional attention to detail with a strong ability to follow procedures accurately.

• Mental resilience and the capability to handle potentially sensitive or explicit content professionally.

• English proficiency at level B2 or higher.

• Experience with ticketing systems such as Jira or Zendesk.

• Strong analytical and critical-thinking abilities.

• High integrity and professionalism in managing sensitive information.

• Responsible, methodical, and proactive work approach.

• Effective written and verbal communication skills.

• Familiarity with technical elements of CDN, Cloud, or Hosting services is a plus.

• Direct experience in handling various types of network abuse is preferred.

• Availability to work Monday to Friday, 10 am–7 pm local time, including a one-hour lunch break.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office work depending on your role.

• Opportunity to work from anywhere in the world for up to 45 days each year.

• Private medical insurance for you and your family.*

• 5 additional vacation days.*

• Additional fully paid sick leave days.*

• Allowance for significant life events and birthdays.

• Language classes.

• Modern office environment with complimentary snacks, drinks, and entertainment options.*

• Team sports activities.*