2nd Line Customer Support Analyst – IRIS Financials

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Investigate and address customer inquiries

• Handle escalated support issues from the first-line support team

• Assist customers throughout their experience with IRIS Financials applications

• Collaborate closely with internal specialists and customers to ensure issues are resolved

• Create and maintain comprehensive support records

• Work alongside Product, Development, Consulting, and Account Management teams

• Aid in testing activities for new product launches

• Contribute to the creation of knowledge articles and support documentation

• Provide exceptional customer service

• Meet team performance goals

⛳️ Requirements

• AAT Qualified or Part Qualified is a mandatory requirement

• Knowledge of SQL

• A strong passion for customer service

• Excellent written and verbal communication abilities

• Analytical mindset with problem-solving skills

• Organized and resilient when under pressure

• Comfortable working collaboratively across various teams

• Willingness to learn and enhance technical expertise

🏝️ Benefits

• Great Place to Work® certified employer

• Focus on well-being, inclusion, and development

• Opportunities for continuous learning and career advancement

• Potential for career growth within IRIS

• Accessible hiring process with accommodations available

• Culture that celebrates diversity and inclusivity

• Global impact through work that influences millions

• Skills assessment and clear hiring process