Zendesk Admin – Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Zendesk operations, including the creation of views, macros, triggers, and automations.

• Work in conjunction with the Zendesk Administrator to suggest enhancements to workflows.

• Collaborate with Support, Operations, and Compliance teams to ensure Zendesk processes comply with pharmacy regulations.

• Identify and execute automation and routing strategies that minimize handling time.

• Aid in the development of internal dashboards and reports through Zendesk Explore.

• Analyze agent interactions and system performance to detect trends.

⛳️ Requirements

• Minimum of 3 years of practical experience as a Zendesk administrator.

• Knowledge of support operations within pharmacy, healthcare, or regulated call center settings.

• Experience utilizing or supporting workflows within BestRx or comparable pharmacy management systems.

• Familiarity with pharmacy compliance, HIPAA regulations, and best practices in call centers.

• Strong comprehension of Slack and its application in CX team communications and workflows.

• An analytical mindset with the capability to convert data into actionable insights.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Professional development

• Remote work options