Yardi Technical Analyst

This is a fully remote position, open to applicants in Utah.

📋 Description

• Set up and maintain Yardi Voyager and RentCafé systems, which includes property configuration, user roles, and security management.

• Deliver Tier 1 and Tier 2 support to Yardi users.

• Troubleshoot technical problems and oversee helpdesk ticket management.

• Supervise and ensure data integrity across Yardi modules, particularly in relation to HUD and LIHTC compliance data.

• Facilitate integrations between Yardi and other systems using SQL, Yardi ETL, and Microsoft Fabric or comparable tools.

• Create and sustain custom reports utilizing Yardi Spreadsheet Reporter (YSR), SQL, and other reporting tools.

• Assist in the testing and rollout of Yardi upgrades, patches, and the implementation of new modules.

• Work alongside business stakeholders to collect requirements and execute system improvements.

• Document processes, configurations, and data flows to ensure internal controls and readiness for audits.

• Engage in initiatives aimed at process enhancement.

• Contribute to training and user adoption initiatives.

• Collaborate closely with the Application Manager for Yardi and stakeholders from various departments.

• Perform additional duties as necessary.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.

• At least 3 years of practical experience with Yardi Voyager (7S or newer) and RentCafé in either a technical or support role within the Affordable Housing sector is necessary.

• Preferred proficiency in SQL for data analysis and report generation.

• Experience with Yardi ETL processes and system integrations is preferred.

• Familiarity with property management and accounting workflows.

• Experience with RentCafe and other Yardi modules, including PayScan and Maintenance.

• Knowledge of Affordable Housing compliance processes, such as HUD, LIHTC, and TRACS.

• Familiarity with additional Yardi modules, such as Maintenance IQ, PayScan, and Construction Manager is preferred.

• Background in process improvement or automation.

• Proficient computer skills with Microsoft Office, Windows, and basic professional software.

• Ability to quickly learn new software systems.

• Self-motivated with strong organizational skills and the ability to manage multiple tasks and assignments simultaneously.

• Capability to effectively lead others in a complex environment.

• Strong motivational skills and a high emotional intelligence quotient (EQ).

• Excellent communication, comprehension, and interpersonal abilities.

• Proficient in speaking, reading, writing, and understanding English.

• Occasional travel, up to 5%.

• Yardi certification or formal training in Voyager system administration is preferred.

• ITIL Foundation or a similar service management certification is preferred.

🏝️ Benefits

• Medical & Rx coverage with three plan options.

• Healthcare Flexible Spending Account or employer-funded Health Savings Account.

• Support for Fertility & Family Building.

• Weight Management programs.

• Chronic Condition Support.

• Paid Parental Leave at 100% for four weeks.

• Dental and Vision coverage.

• Company-provided Life & AD&D insurance.

• Disability coverage.

• Supplemental Life and AD&D insurance.

• Accident Insurance.

• Hospital Indemnity coverage.

• Critical Illness insurance.

• Flexible Spending Accounts for Dependent Care and Transportation & Parking.

• Well-being Programs, including an enhanced EAP with mental health and work-life support.

• Tobacco cessation support.

• Well-Being Your Way program with up to $1000/year in rewards and reimbursements.

• Retirement Savings Plan with immediate company funding at 3%, increasing up to 5% over time.

• Additional company match of up to 5% when contributing personal funds.

• Tuition reimbursement for educational expenses.

• Paid Time Off (PTO).

• Nine paid holidays.

• Parental Paid Leave at 100%.