Client Support Engineer II

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Function as the main technical liaison for a client environment, catering to approximately 300–400 users.

• Serve as a trusted advisor to the client.

• Oversee Identity and Access management through Microsoft Entra ID, including user lifecycle, permissions, and adherence to security best practices.

• Manage and uphold Intune environments, focusing on device management, policy creation, compliance enforcement, and continuous optimization.

• Provide support and management for Microsoft 365 services, including Teams and Exchange Online.

• Operate within Azure, ensuring the support of cloud infrastructure, virtual machines, and overall environment health.

• Deliver hands-on support and troubleshooting for Windows and macOS end-user systems.

• Assist with hardware and peripherals, such as workstations, printers, and mobile devices.

• Diagnose and resolve networking and connectivity issues, including VPNs, DNS, DHCP, firewalls, and VLANs.

• Address and resolve escalated technical problems across endpoints, user access, applications, and connectivity.

• Lead and participate in client-facing deployments, environmental enhancements, and infrastructure modifications.

• Conduct proactive system checks, lifecycle management, licensing evaluations, and environmental optimization.

• Collaborate directly with client stakeholders, including leadership, to align on priorities and long-term enhancements.

• Keep precise documentation, environment notes, and system configurations.

• Mentor junior engineers and act as an escalation point for complex issues.

⛳️ Requirements

• Candidates must reside in or near the Peachtree Corners, GA Area.

• Minimum of 5 years of experience in IT support, systems engineering, or managed service provider (MSP) environments.

• Extensive hands-on experience with Microsoft Entra ID (Identity & Access Management).

• Significant hands-on experience with Microsoft Intune (device management, policy creation, compliance).

• Strong practical experience with Microsoft 365 (Teams, Exchange Online).

• Proficient hands-on experience with Microsoft Azure (VMs, core services, environment management).

• Azure certification (AZ-104) is preferred but not mandatory.

• Experience in supporting mid-sized environments (200+ users), ideally in a client-facing or MSP context.

• Excellent troubleshooting skills across endpoints, user access, and cloud-based environments.

• Capability to manage both reactive support and proactive system enhancements.

• Strong communication skills with the ability to interact directly with client stakeholders.

• Experience working independently in a client context while collaborating with broader teams.

🏝️ Benefits

• Health, Dental, & Vision.

• Flexible Spending Account (FSA).

• 401k.

• Health Reimbursement Account (HRA).

• Health Savings Account (HSA).

• Life Insurance.

• Disability Insurance.

• Paid Parental Leave.

• Holiday Pay.

• Flexible Vacation & Sick Days.

• Observed company holidays, including a day off on your birthday.

• Spot bonuses for demonstrated excellence.

• Community and social events.

• Learning and development opportunities.

• Flexible working life.

• $100 well-being allowance.

• Additional health & wellness perks.

• Extra bonus or incentive opportunities based on position level and company plans.