Senior Software Support Engineer

This is a fully remote position, open to applicants in Utah.

📋 Description

• Assist customers in the deployment and operation of Slinky.

• Troubleshoot and resolve issues related to the deployment, reliability, and performance of Slinky.

• Develop, maintain, and enhance Slinky software, Kubernetes integrations, and tools to solve customer challenges.

• Produce clean, maintainable, and well-documented code that adheres to industry standards.

• Create automated tests and troubleshooting tools to enhance reliability and prevent regressions.

• Collaborate with Engineering, Operations, Infrastructure, and Deployment teams.

• Keep up to date with Kubernetes, containers, Linux, and relevant technologies.

• Contribute to software development and troubleshooting at the system level.

• Evaluate system performance and produce reliable, maintainable code.

⛳️ Requirements

• Over 5 years of experience in technical support and systems software development.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• In-depth knowledge of Kubernetes architecture, operators, scheduling, networking, storage, and cluster operations.

• Proven experience troubleshooting production Kubernetes environments using logs, metrics, and debugging tools.

• Comprehensive understanding of Linux systems, networking, and file systems.

• Experience in software development or maintenance with automation in Go, C, or similar programming languages.

• Familiarity with software development lifecycles and Agile methodologies.

• Background in containers and GPU technologies.

• Strong analytical and problem-solving abilities.

• Excellent customer-focused communication skills.

• Eagerness and motivation to learn.

• Experience with Kubernetes operators, custom resources, and Helm.

• Background in system administration or High-Performance Computing (HPC).

• Familiarity with Slinky, Slurm Workload Manager, or other HPC scheduling systems.

• Knowledge of operating system internals or hardware-software interaction.

• Contributions to open-source Kubernetes or HPC projects are advantageous.

🏝️ Benefits

• Highly competitive salaries.

• Comprehensive benefits package.

• Equity opportunities.

• Benefits for employees and their families.