XaaS Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support Account Executives and Sales Consultants with daily sales operations.

• Organize prospect meetings, teleconferences, customer evaluations, and ongoing communication.

• Develop, create, and present professional sales proposals, presentations, and responses to RFPs.

• Produce quotes, sales presentations, sales orders, and contractual documents for customers and internal parties.

• Keep accurate opportunity records and ensure that CRM data is up-to-date and complete.

• Build and nurture strong professional relationships with vendor and supplier partners.

• Manage pricing, promotions, and product availability in collaboration with telecom carriers and technology providers.

• Submit pricing inquiries and compile responses into comparative analyses of quotes.

• Assist with vendor registrations and onboarding processes for new opportunities.

• Communicate vendor support and escalation procedures to customers when necessary.

• Process and monitor customer orders from submission through installation and activation.

• Document closed sales and maintain precise revenue information within CRM systems.

• Aid in monthly revenue tracking and financial reporting tasks.

• Assist with contract renewals, service upgrades, and modifications to agreements.

• Act as a point of contact for customer inquiries regarding quotes, orders, and services.

• Provide timely status updates and facilitate issue resolution with vendors and internal teams.

• Aid in scheduling and carrying out customer calls, business reviews, and ongoing account activities.

• Maintain documentation pertaining to contracts, proposals, and customer records.

• Assist with reporting, forecasting assistance, and tracking sales performance.

• Contribute to process improvement initiatives that enhance operational efficiency and customer satisfaction.

• Undertake additional duties and special projects as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in sales support, telecommunications, technology services, customer success, or a related field.

• Experience providing support to a sales organization in a dynamic, customer-oriented setting.

• Exceptional organizational skills with a keen eye for detail.

• Outstanding written, verbal, and presentation communication abilities.

• Proficient in using CRM platforms and sales management tools.

• Capable of managing multiple priorities while adhering to deadlines.

• Strong analytical and problem-solving skills.

• Proven success in developing relationships with customers, vendors, and internal stakeholders.

• Experience in telecommunications, cloud, managed services, or technology solutions environments is preferred.

• Familiarity with carrier services, connectivity solutions, or XaaS offerings is preferred.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Incentive compensation plans available for all employees.

• Company-funded 401k contributions.

• Health insurance fully covered by the employer at no cost.

• Annual reimbursement for BYOD (Bring Your Own Device) expenses up to $500.

• Paid Parental Leave.

• A transparent and open culture with 1:1 coaching, performance evaluations, and a consistent feedback loop.

• A quirky, diverse, respectful, and high-performing team that you'll be excited to work alongside!