WPM Divisional Lead – Technology Division

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Oversee the entire Tier 1 client lifecycle, from initial pursuit to renewal.

• Establish and nurture trusted advisor relationships with executives at the client C-suite level.

• Retain institutional knowledge and context of relationships as accounts develop.

• Provide independent monitoring of account health.

• Assist in managing account profitability, margin performance, budget oversight, and optimizing revenue/margin.

• Track financials for the top 30 accounts using Nexus, Momentum, and PeopleSoft.

• Aid in managing transition budgets that exceed $5M.

• Analyze share-of-wallet to identify cross-sell and organic growth opportunities.

• Coordinate efforts across engineering, HSSE, sourcing, and platform teams.

• Establish early warning systems and proactive escalation processes.

• Ensure compliance with JCAP and address any roadblocks.

• Identify opportunities for cost savings and efficiency improvements.

• Develop processes, standardization, best practices, and risk mitigation strategies.

• Facilitate issue resolution across sales, operations, and account teams.

• Mentor and coach Workplace Success Leads while supporting the tactical execution and business as usual (BAU) responsibilities of Account Directors.

• Contribute to WPM Professional Development and IFMA certification initiatives.

• Advocate for the development of a skilled trades pipeline and sustainability of the workforce.

• Collaborate with the BI Lead on predictive account signals, relationship health metrics, and cross-sell insights.

• Represent JLL at industry conferences and events.

• Contribute to the One JLL brand and the Accelerate 2030 vision.

• Support activities related to pursuit, mobilization, transition, stabilization, account operations, and renewals.

⛳️ Requirements

• Candidates must be authorized to work in the United States without requiring sponsorship.

• Strategic thinking is essential across a multi-year client lifecycle.

• Financial fluency in P&L performance, transition budget management, Nexus, and outcome-based pricing models is required.

• Possess executive presence when interacting with client C-suite and JLL Division leadership.

• Ability to lead cross-functional teams without having direct reporting lines.

• Change leadership skills utilizing structured change management principles.

• Experience in coaching and developing Account Directors and COET Success Leads.

• Must be comfortable with financial accountability and discussions related to P&L.

• Ability to operate at the C-suite level on behalf of JLL.

• Familiarity with Monday.com, Nexus, Corrigo, Property Hub, Workplace OS, Marketplace, and P2P is beneficial.

• Capability to leverage emerging technologies, including AI tools.

• Completion of media training for representing the company to external press is preferred.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive medical, dental, and vision care coverage.

• Paid parental leave at 100% of salary.

• Paid time off and company holidays.

• Early access to earned wages through Daily Pay.