Inbound Outbound Queue Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and track inbound and outbound authorization work queues.

• Receive, evaluate, and process authorization requests along with supporting documentation.

• Assess requests for completeness and pinpoint missing or insufficient information.

• Direct authorization requests to the suitable team or department.

• Handle fax, email, and electronic submissions related to service authorization tasks.

• Address authorization-related inquiries and provide updates on their status.

• Input and keep precise information in authorization and care management systems.

• Record actions taken and maintain necessary documentation.

• Aid in administrative and operational service authorization workflows.

• Track pending requests and assist with follow-up efforts.

• Uphold productivity, accuracy, and quality benchmarks while managing a high-volume workload.

• Contribute to special projects, backlog reduction initiatives, and operational strategies.

⛳️ Requirements

• Minimum of 2 years of customer service experience.

• At least 2 years of experience with Microsoft Office applications and data entry systems.

• Excellent written and verbal communication abilities.

• Strong organizational capabilities.

• Capacity to function effectively in a fast-paced, high-volume operational setting.

• Ability to prioritize and handle multiple tasks while adhering to established deadlines.

• Strong attention to detail and dedication to accuracy.

• Experience in healthcare, Medicaid, managed care, service authorization, administrative support, or customer service is preferred.

• Preference for candidates residing in Florida.

• High School diploma or GED is required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• Eligibility for CVS Health bonus, commission, or short-term incentive program, in addition to base pay.