Worship Technical Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Embody Lifeway’s mission and values, demonstrating a strong commitment to Kingdom work.

• Travel 2-4 times a year, generally requiring overnight stays.

• Deliver advanced technical support for LifewayWorship.com through phone, chat, and email communications.

• Address escalated issues for customers, church partners, and internal support teams.

• Act as the primary contact for the Lifeway Worship Customer Service Teams channel.

• Assist Church Sales & Support Specialists with intricate or escalated cases.

• Investigate and resolve customer inquiries related to technical and product issues.

• Keep a support spreadsheet for prompt follow-ups and precise record-keeping.

• Manage both digital and physical worship assets.

• Organize archives and duplicate physical master copies.

• Create artwork for vendor partnerships.

• Produce custom audio edits tailored for church sound systems.

• Collaborate with Legal to manage rights and royalties associated with worship assets.

• Coordinate shipping, tracking, and fulfillment of vendor orders and sample products.

• Supervise One Source administration for Canon accounts.

• Maintain the accuracy of the Metro 2 mailing list memberships and database.

• Work with programmers on regression testing, bug fixes, and feature enhancements for LifewayWorship.com.

• Support and spearhead new Lifeway Worship initiatives, including content creation and ministry collaborations.

• Assess and propose enhancements to technical support systems, digital resource management, and customer service workflows.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Digital Media, Music, or a related discipline is required.

• Willingness to travel to the Middle Tennessee area 2-4 times per year for team meetings.

• A minimum of 3 years of experience in technical support, digital media, or a comparable field.

• Previous involvement in local church music ministry.

• Experience in web design and development is essential.

• Proficiency in technical troubleshooting and web platform support.

• Knowledge of digital asset management and organization.

• Experience with vendor coordination and order fulfillment.

• Strong written and verbal communication skills across phone, chat, and email platforms.

• Active participation in an evangelical Christian church.

• Understanding of rights and royalty administration for digital media.

• Familiarity with regression testing or software QA processes.

• Experience in audio editing for worship or church sound systems.

• Background in content development for digital ministry platforms.

🏝️ Benefits

• Embrace a Work from Anywhere culture that offers autonomy and flexible work hours.

• Access to equipment and resources to create a productive and ergonomic workspace.

• Travel support for essential team gatherings for remote team members.

• Comprehensive healthcare options.

• Vacation and sick leave benefits.

• Paid holidays.

• Care days for personal needs.

• 401(k) retirement savings plan.

• Maternity and parental leave policies.

• Assistance for adoption processes.

• Time allocated for mission trips.

• Eligibility for full-time employee benefits.