Workup Specialist, Bilingual Spanish

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee all elements of donor management throughout the workup process.

• Evaluate the emotional well-being, needs, concerns, and the impact of donation on donors and their families.

• Organize and facilitate donor information sessions.

• Supervise physical examinations, medical clearance, donor suitability, and eligibility assessments.

• Coordinate activities related to blood stem cell and marrow donations, blood sample collections, autologous blood collections, prescriptions, and infectious disease marker samples.

• Communicate case developments with Case Managers and donors.

• Complete necessary documentation, case forms, and paperwork within specified timelines.

• Establish and collaborate with third-party physical examination sites and external agencies administering filgrastim.

• Reach out to donors at designated intervals to evaluate recovery, arrange blood samples, and assess the need for physician intervention.

• Eliminate donation obstacles, resolve issues, conduct contingency planning, and manage adverse events.

• Keep accurate documentation and records in compliance with NMDP policies and requirements.

• Facilitate communication and information exchange between donors and recipients while ensuring confidentiality.

• Carry out workup and collection activities under Investigational New Drug or research protocols.

• Train third-party providers conducting protocol activities when necessary.

• Implement continuous process improvement strategies and systems.

• Attend NMDP meetings and training sessions; some travel may be necessary.

• Maintain up-to-date operational and industry knowledge.

• Adhere to SOPs, NMDP standards, CFR, FDA guidance, OSHA guidelines, and relevant laws.

• Collaborate with team members to provide optimal donor experiences and meet the expectations of transplant centers and patients.

• Engage in shared team responsibilities, provide staff backup, participate in NMDP project teams, and fulfill other assigned duties.

• Conduct core duties in Spanish, customize messaging for Spanish-speaking populations, and offer bilingual subject-matter expertise, translation support, proofreading, and donor-call assistance.

⛳️ Requirements

• Flexibility to adjust working hours, including evenings, weekends, and occasional holidays.

• Strong critical thinking and decision-making abilities.

• Intermediate proficiency in computer skills, including Microsoft Office.

• Exceptional attention to detail and organizational capabilities.

• Ability to accurately and efficiently fill out sensitive data forms.

• Well-developed interpersonal skills for engaging with individuals from diverse cultures and backgrounds.

• Advanced written and oral communication skills for discussing sensitive topics.

• Strong customer service skills, with active listening and empathy.

• Capability to learn medical terminology and relay complex medical concepts clearly.

• Bachelor’s degree in a healthcare-related field, or equivalent education and/or experience substitution.

• Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business environment.

• Availability for occasional overnight travel, up to two nights per year.

• Fluency in Spanish beyond conversational level, including the ability to convey complex medical information and advanced oral and written communication.

• Understanding of Spanish grammar.

• Familiarity with Spanish-speaking cultures.

• Preferred: knowledge of medical terminology, case-note documentation, and medical histories.

• Preferred: experience in patient interaction or care within a healthcare setting.

• Preferred: experience in regulated environments and awareness of GTP, GMP, and GDP.

🏝️ Benefits

• Medical, dental, vision, life, and disability benefits.

• Accident, critical illness/hospital benefits.

• Well-being benefits.

• Legal benefits.

• Identity theft protection benefits.

• Pet benefits.

• Retirement plans.

• Paid time off and holidays.

• Leave benefits.

• Incentive plans for eligible employees.