Bilingual Patient Care Coordinator

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Respond to incoming phone calls and deliver exceptional customer service to patients and their families.

• Capture, document, and organize inquiries received from patients.

• Assist with the intake process for new patients by gathering and organizing necessary information.

• Schedule and reschedule appointments for both new and existing patients.

• Ensure accurate maintenance of patient and administrative records within the Jane EHR system.

• Provide support for verifying insurance eligibility and benefits as needed.

• Manage calendars and handle general administrative duties effectively.

• Keep organized records and ensure all tasks are completed efficiently.

• Lead weekly update meetings to communicate progress, priorities, and any outstanding needs.

• Anticipate needs, take initiative, and manage multiple responsibilities simultaneously.

• Adapt to changing operational requirements and take on additional tasks as necessary.

• Potentially assist with outreach efforts to referral sources and the development of partnerships.

⛳️ Requirements

• Prior experience in a healthcare or medical office administrative role.

• Extensive knowledge of working with an Electronic Health Record (EHR) system, ideally Jane or a comparable healthcare EHR platform.

• Strong customer service skills and experience in answering phone calls professionally.

• Experience in managing patient intake processes effectively.

• Familiarity with patient scheduling and rescheduling practices.

• Knowledge or hands-on experience in verifying insurance eligibility and benefits.

• Relevant work experience in administrative or patient support roles.

• Bilingual proficiency in English and Spanish is required.

• Ability to communicate in English clearly and professionally, both spoken and written.

• Fluency in Spanish and comfort in communicating with Spanish-speaking patients and families.

• Must provide an NBI Clearance and/or Local Police Clearance/background check prior to onboarding.

• Availability for video meetings with the camera on as needed.

• Must be available Monday through Friday, from 10:00 AM to 2:00 PM CDT.

• A reliable laptop or desktop computer is required.

• A stable high-speed internet connection, with a minimum speed of 25 Mbps.

• A noise-canceling headset is necessary.

• A working webcam is essential.

• A quiet and professional work environment is mandatory.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives, bonuses, or increased hours based on performance.