Bilingual Senior Representative, Client Facing Scientific Consulting

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the resolution of routine and moderately complex inquiries related to medical information using approved content, response standards, and documentation protocols.

• Review and update scientific response materials, knowledge resources, and documentation records.

• Capture, manage, document, and escalate adverse events, product quality issues, and other reportable safety information within specified timelines.

• Collaborate with medical affairs, regulatory, safety, and operational teams.

• Suggest and implement authorized modifications to templates, checklists, routing practices, and workflow controls.

• Guide junior team members and reinforce updated procedures and documentation practices.

• Analyze inquiry trends and service data to pinpoint areas for workflow and knowledge-delivery enhancements.

⛳️ Requirements

• A minimum of a college-level education is required.

• A High School Diploma/GED or equivalent experience is necessary.

• 1-3 years of experience in Medical Information, Clinical Research, or Drug Safety, or equivalent and related experience in pharmacy or pharmaceutical sectors.

• At least 3 years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field is required.

• Familiarity with pharmacovigilance guidelines from Health Canada, US FDA, EMEA, and ICH.

• Experience within the medical and/or pharmaceutical industries.

• Bilingual in English and French is required.

• Availability to work any 8-hour shift between 8:00 AM and 8:00 PM, if necessary.

• Strong analytical abilities.

• Proficient in both oral and written communication.

• Effective interpersonal and organizational skills.

• Capable of multitasking.

• Exceptional attention to detail.

• Ability to consistently meet deadlines.

• Excellent problem-solving capabilities.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Reliable internet connection is required for remote work.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Backup dependent care assistance.

• Adoption support.

• Coverage for infertility treatments.

• Family building resources.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship initiatives.

• Employee resource groups.

• Opportunities for volunteer activities.

• Reasonable accommodations provided throughout the employment process and during employment.