Working Student – Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist the customer support team for the “Auditgarant” e-learning platform

• Oversee the platform and address user inquiries

• Interact with users and internal stakeholders through written communication and phone calls

• Develop and sustain long-lasting relationships with users

• Provide assistance to users with their questions and contribute to a positive user experience

• Manage platform-related requests within the team

• Help maintain seamless operations and ensure a high standard of service quality

• Commit to working 15 to 20 hours each week

⛳️ Requirements

• Must be enrolled as a student for at least one additional year

• Strong empathy and understanding of customer needs

• Excellent communication skills

• Proficient in both German and English

• Enthusiasm for learning and personal development

• Ability to work independently with a keen eye for detail

• Current certificate of enrollment and academic transcript must be included with the application

🏝️ Benefits

• Innovative work environment offering significant opportunities for initiative and the ability to effect change

• Positive team atmosphere with a strong emphasis on collaboration

• Support and encouragement for both professional and personal development

• Flexible working arrangements without fixed core hours

• Option to work remotely or from our locations in Konstanz or Frankfurt

• Two team-building events annually

• Chance to work remotely from a temporary location (workation)