Working Student – Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist end customers by addressing support inquiries (1st-level support)

• Record details of support inquiries

• Maintain logs of communication histories

• Track open issues (tickets) until they are fully resolved

⛳️ Requirements

• Currently pursuing a degree

• Exceptional communication skills with a service-oriented mindset

• Passion for bicycles as a product

• Ability to work independently with a structured and goal-driven approach

• Technical skills are a plus

• Collaborative team player

• Proficiency in German and English

• No prior professional experience necessary

🏝️ Benefits

• An engaging and responsible position within a supportive team

• Diverse range of responsibilities

• Significant autonomy and flexibility in your role

• A welcoming and professional work environment

• Opportunity for remote work

• Flexible working hours

• Compensation based on performance