Customer Care Representative

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the primary representative and face of MTM Health.

• Manage incoming calls from Members, Clients, and Facilities.

• Handle 60–80 calls daily, with increased call volumes on Mondays.

• Execute a range of tasks that escalate in complexity as skills advance.

• Assist in eliminating barriers to care and enhance lives within the communities served.

⛳️ Requirements

• Must currently reside in Wisconsin.

• At least 1 year of Call Center experience.

• Minimum of 6 months of Customer Service experience.

• Basic typing/computer skills with excellent navigational abilities.

• High-speed Internet access such as Cable, DSL, or Fiber.

• Minimum upload speed of 3 mbps and minimum download speed of 30 mbps.

• Wireless and WiFi “air cards” are not allowed.

• A quiet home workspace free from distractions, including any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.

• Multilingual services available 24/7, 365 days a year.