Working Student – Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries in a friendly, dependable, and solution-focused manner.

• Respond to questions regarding orders, products, deliveries, complaints, and other related matters.

• Independently oversee assigned cases and monitor unresolved issues.

• Carefully and diligently manage administrative and recurring tasks.

• Record customer concerns and ensure that information is kept complete and accurate.

• Collaborate with responsible colleagues and other teams on more complex cases.

• Assist in delivering prompt and friendly service to our customers, even during high inquiry volumes.

• Agree to take on weekend shifts as needed.

⛳️ Requirements

• Currently enrolled at a college or university with at least three semesters of study remaining.

• Possess a strong academic record.

• Available to support our team on a long-term basis for 10 to 20 hours per week.

• Work independently, in a structured way, and conscientiously.

• Be reliable and uphold a high standard of accuracy.

• Complete recurring tasks with attention and care.

• Communicate in a friendly, dependable, and professional manner, even when dealing with dissatisfied customers.

• Maintain patience and solution-oriented thinking, effectively prioritizing various types of inquiries.

• Exhibit excellent written and spoken German language skills.

• Flexibility to work occasional weekend shifts.

• Ideally, have some initial experience in customer service, e-commerce, retail, or another service-oriented field, although this is not mandatory.

• Identify with a vegan lifestyle and our company values.

• Submit complete application documents, including a résumé and current transcript of records.

🏝️ Benefits

• 100% remote – work from anywhere in Germany.

• Gross hourly wage of €16.

• Join a motivated and dedicated team united by a shared mission.

• Participate in regular team events.

• Enjoy attractive employee discounts.

• Opportunity to have a direct impact on the success of a sustainability-focused company.