Workforce Management Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize advanced and predictive analytics, people metrics, and reporting to create strategic and operational insights that inform workforce decision-making.

• Evaluate organizational staffing needs and identify solutions to achieve workforce objectives.

• Assess talent and staffing requirements in alignment with enterprise-level strategic planning.

• Implement professional concepts, standards, regulations, strategies, and operating protocols.

• Make informed decisions regarding work methods and priorities while adhering to guidance.

• Operate in accordance with established procedures, regulations, and professional standards.

• Engage in HireVue interviews as part of the recruitment process.

⛳️ Requirements

• A minimum of one (1) year of experience in consumer service operations or customer service.

• Extensive knowledge of Microsoft Word, Excel, and PowerPoint.

• Capability to manage multiple tasks and deadlines while maintaining a keen attention to detail.

• Work style: Remote.

• Availability to work between 6:30 AM Eastern and 2:00 PM Eastern from Tuesday to Saturday.

• Required internet speed of 25 Mbps download and 10 Mbps upload.

• Must work from a dedicated space free from ongoing interruptions to safeguard member PHI/HIPAA information.

• Self-provided internet service; satellite, cellular, and microwave connections need leadership approval.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability insurance.

• Life insurance coverage.

• Telephone equipment provided to meet business needs.

• Bi-weekly internet expense reimbursement for employees working from home in California, Illinois, Montana, or South Dakota.

• Occasional travel to Humana offices for training or meetings.

• HireVue interviewing technology to facilitate interview scheduling.