Workday EDM Forward Deployed Engineer, HCM Consultant

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Design, configure, and enhance EDM and Workday setups within active customer environments.

• Identify and address configuration debt, performance issues, and architectural constraints.

• Resolve intricate technical obstacles and assist with escalation by providing detailed context about the environment.

• Ensure seamless technical continuity from implementation to ongoing engagement.

• Empower client administrators through knowledge sharing, configuration manuals, integration documentation, and reusable templates.

• Recognize potential technical adoption risks and deliver regular technical health reports to Customer Success Managers.

• Guide clients through the three-stage maturity model by alleviating technical barriers.

• Define and monitor account-specific maturity milestones in collaboration with Customer Success Managers using adoption metrics and usage statistics.

• Relay recurring configuration challenges, absent capabilities, and enterprise use cases back to the Product team.

• Keep a record of account-level technical history and share reusable resources, resolved challenges, and deployment patterns with fellow Forward Deployed Engineers.

• Oversee multiple Employee Document Management accounts simultaneously as the technical enablement and adoption lead.

⛳️ Requirements

• HCM Workday certification.

• Proven hands-on experience in leading Workday deployments and configuring active Workday environments.

• Established ability to engage directly within enterprise customer environments and foster trusted technical relationships with client IT and HR operations teams.

• Demonstrated experience in managing complex stakeholder environments.

• Experience in independently addressing intricate integration and configuration issues.

• Excellent communication skills to clearly explain technical details to non-technical stakeholders.

• Ability to manage multiple concurrent projects across various accounts with a structured prioritization approach.

• Understanding of how technical adoption influences customer retention and long-term platform value.

• Collaborative working approach and dedication to knowledge sharing and team capability enhancement.

• Practical experience with Kainos EDM, including configuration, document management, template design, workflow automation, and version management.

• Background in a forward-deployed, embedded engineering, or technical account management position, preferably in a SaaS or enterprise software context.

• Familiarity with related Workday modules such as Recruiting, Learning, Talent, and Advanced Compensation.

• Exposure to customer success metrics, adoption health scoring, or maturity frameworks.

🏝️ Benefits

• People-first culture.

• Support for growth and professional development.

• Commitment to diversity, equity, and inclusion.

• Recruitment accommodations and tailored hiring process assistance.