Windows Server Engineer

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Administer, manage, and troubleshoot environments based on Microsoft Windows Server.

• Provide senior-level assistance for issues related to Windows workstations and server-connected endpoints.

• Construct, configure, maintain, and resolve issues with Hyper-V hosts and virtual machines.

• Set up and support Hyper-V in both domain and workgroup scenarios.

• Oversee Active Directory domains and related identity services.

• Support hybrid Microsoft identity environments, including Microsoft Entra ID and Azure Active Directory.

• Perform proactive server maintenance, monitoring, and reviews of system health.

• Investigate and resolve intricate incidents involving Windows Server, workstations, and virtualization.

• Serve as an escalation point for matters requiring advanced expertise in Microsoft infrastructure.

• Diagnose issues related to performance, authentication, access, connectivity, and services.

• Utilize PowerShell and Windows command-line tools for administration, troubleshooting, and automation.

• Assist with server builds, upgrades, configuration changes, and enhancements to infrastructure.

• Keep precise technical documentation, ticket records, system notes, and resolution details.

• Collaborate with the broader technical team and provide mentorship to junior engineers as needed.

• Clearly communicate technical findings, risks, and recommended actions to customers and internal stakeholders.

• Appropriately escalate issues when additional expertise or vendor support is necessary.

⛳️ Requirements

• Approximately five to six years of pertinent experience in Microsoft infrastructure or systems engineering.

• Strong practical experience in administering and troubleshooting Microsoft Windows Server environments.

• Proven experience in supporting Windows workstations in business or customer environments.

• Demonstrated expertise in constructing, configuring, and managing Hyper-V environments.

• Experience in administering Active Directory domains and related identity services.

• A strong history of resolving complex Level 3 infrastructure escalations.

• Ability to independently diagnose technical issues and take ownership until resolution.

• Experience in customer-facing IT support, consulting, or managed services environments.

• A proactive approach to learning new Microsoft technologies and infrastructure platforms.

• Strong written and verbal communication abilities.

• A proactive, accountable, and self-directed approach to work.

• Methodical troubleshooting and problem-solving skills.

• Exceptional attention to detail.

• Consistent and clear technical documentation skills.

• A professional, customer-centric approach.

• Sound judgment when asking questions or escalating issues.

• A willingness to learn and adapt.

• A collaborative spirit in supporting junior team members.

• The discipline to work efficiently in a remote setting.

• Ability to manage competing priorities across multiple customer environments.

🏝️ Benefits

• 💰 Get paid in Australian Dollars

• 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

• 🩺 Generous OPD coverage from doctor visits to all your medical needs

• 🏡 Home office setup allowance to build your ideal workspace

• 🌐 Internet allowance to keep you connected

• 💪 Gym & wellness allowance to stay fit and balanced

• 🎉 Work hard, play hard – regular team events & engagement activities

• 🧠 Diji Assist – Mental health & counseling support when you need it

• 📚 We invest in you – reimbursement for industry certifications

• 🗣️ Open-door culture – your ideas and feedback always matter

• 🌍 Flexible work – home or office, wherever you do your best work

• 🏆 Rewards & recognition that actually recognize you

• 🥳 Great Christmas & financial year-end parties to unwind with your loved ones