Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver both phone and on-site technical assistance to customers.

• Conduct diagnostics, troubleshoot, repair, upgrade software, modify machines, retrofit, and perform preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that expectations are met and that the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Fulfill service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer advice on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to support customer printing environments.

• Aid customers with general operational questions regarding RIP software.

• Engage in ongoing training programs to stay updated on products, software, and service protocols.

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical assessments.

• Maintain precise service records and documentation.

• Operate efficiently in a fast-paced, customer-centric setting.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience is required.

• Proven experience in servicing and repairing wide-format equipment and related technologies.

• Preference will be given to candidates with experience in Canon wide-format print equipment.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong knowledge of computers and networking is essential.

• Exceptional customer service and communication abilities are vital.

• Strong mechanical, electrical, and troubleshooting skills are necessary.

• Proficient understanding of Windows operating systems and relevant applications.

• Highly driven with the capability to work independently from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• A valid driver's license with a clean driving record is required.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) program.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous training and certification opportunities from manufacturers.