Wholesale Account Manager

This is a fully remote position, open to applicants in Arizona, +29 more states.

📋 Description

• Facilitate effective communication between our approved brokers and the Quontic wholesale team members in a timely and responsive manner to guarantee that all closing deadlines are achieved, ensuring a top-tier experience for both brokers and borrowers.

• Gather and systematically organize all required documentation, such as P&L statements, wvoe documents, bank statements, and other financial records from applicants and external sources.

• Maintain consistent communication with loan officers, brokers, and third-party vendors to provide updates on loan statuses, address inquiries, and acquire any missing information.

• Ensure that all loan files are accurately documented, organized, and tracked within the loan origination system, complying with bank policies and regulatory standards.

• Prepare and submit completed loan packages to underwriting for approval, including reviewing conditions and promptly addressing any outstanding issues.

• Comply with all federal, state, and local regulations regarding mortgage lending, as well as internal policies and procedures, to guarantee full compliance throughout the loan process.

• Conduct thorough reviews of loan files to identify and resolve potential issues or discrepancies, ensuring accuracy and completeness.

• Deliver exceptional customer service to borrowers, loan officers, and other stakeholders throughout the loan process, promptly addressing their concerns and inquiries.

• Identify opportunities for process optimization and efficiency improvements, contributing to the ongoing enhancement of loan processing procedures.

• Mentor and support junior loan processors, providing guidance and expertise to aid in their professional growth.

• Undertake special projects and additional duties as needed.

⛳️ Requirements

• Bachelor’s degree (or its equivalent); OR an associate degree along with two (2) years of relevant experience; OR a high school diploma (or its equivalent) plus four (4) years of relevant experience.

• An additional one (1) year of progressive experience in the relevant field.

• Proven skills and experience with Non-QM mortgage loan products and documentation requirements, underwriting guidelines, and investor guidelines for wholesale channels.

• Must possess a working knowledge of compliance regulations that govern mortgage lending and loan processing.

• Demonstrated proficiency with Microsoft Office 365 and familiarity with technologies such as loan origination systems (LOS), with Encompass preferred.

• Excellent attention to detail and strong analytical skills to identify errors, discrepancies, and potential risks.

• A willingness to pursue ongoing education, certifications, and other opportunities for advancement within the organization.

• Strong analytical and problem-solving abilities.

• Effective interpersonal and communication skills, with the ability to present confidently.

• Capability to thrive in a fast-paced environment where priorities shift daily, and employees take on multiple roles.

• Detail-oriented with the ability to think creatively and prioritize tasks and decisions efficiently.

• Self-motivated yet effective in a collaborative team setting.

• Responsive and customer-focused, demonstrating sound professional judgment.

🏝️ Benefits

• Health, Dental, Vision, & Life Insurance

• Financial Wellness Planning & Coaching

• Counseling Support Services & Resources

• Paid Parental Leave

• Pet Insurance

• 401K Match

• Employee Bank Accounts with Quontic

• Generous Paid Time Off