Key Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of Affirm’s most significant Canadian partner relationships, fostering growth and establishing long-term strategies across various business units.

• Define and steer the strategic vision for each partnership—aligning mutual priorities with Affirm’s wider objectives and influencing senior stakeholders from both sides.

• Create detailed account plans; develop and implement multi-year growth roadmaps that include product integrations, co-marketing initiatives, and market expansion strategies.

• Lead intricate commercial negotiations, covering contracts, pricing, renewal strategies, and opportunities for expansion.

• Assess partner performance and propose programs aimed at enhancing adoption, boosting performance, and venturing into new use cases.

• Coordinate cross-functional execution among Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to achieve partner initiatives and business results.

• Oversee customer health to ensure high satisfaction levels, long-term retention, and consistent business outcomes.

⛳️ Requirements

• Over 7 years of experience in B2B client-facing roles, preferably within a tech or fintech setting.

• Exceptional customer relationship management capabilities with a proven track record of leading and expanding complex, strategic partnerships at the executive level.

• Proven experience in managing cross-functional, multi-stakeholder initiatives with meticulous attention to detail.

• Strong written and verbal communication skills (e.g., proposals, memos, emails, presentations); concise, structured, and credible with the ability to sway senior stakeholders and executive audiences.

• Excellent analytical skills, including the ability to identify key data points and trends, and effectively communicate findings to internal and external stakeholders.

• Experience in structuring, negotiating, and finalizing large-scale commercial contracts.

• Ability to quickly adjust to changing priorities, take initiative, and exceed defined responsibilities to ensure project success and benefit the broader team.

• Capability to craft compelling value propositions, deliver persuasive presentations, and engage stakeholders to meet business objectives.

• Preferred knowledge of consumer finance products, SaaS solutions, and e-commerce.

• Proficiency with Salesforce, AI, and BI tools.

🏝️ Benefits

• Comprehensive health care coverage - Affirm pays all premiums for all coverage levels for you and your dependents.

• Flexible Spending Wallets - generous stipends for expenditures on Technology, Food, various Lifestyle needs, and family planning expenses.

• Time off - competitive vacation and holiday schedules that allow you to take time off to rest and recharge.

• ESPP - An employee stock purchase plan that allows you to purchase shares of Affirm at a discounted rate.