Weekend On-Call Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage incoming agency phone calls and oversee voicemail, email, and Text-Em-All messages.

• Provide timely and professional responses to clients, families, caregivers, and potential clients.

• Record new client inquiries in the Intake Summary Form and inform the owner.

• Organize caregiver schedules, including addressing call-offs and filling open shifts.

• Ensure that all shifts for the following day are completely staffed by the end of each on-call day.

• Communicate any client, family, or employee concerns and incidents to supervisory personnel.

• Offer support to clients, their families, and the caregiving team during off-hours.

⛳️ Requirements

• Exceptional communication skills with the ability to engage effectively with clients, families, caregivers, and prospective clients.

• Attention to detail with outstanding customer service skills.

• Capability to handle multiple tasks and fulfill time-sensitive requirements.

• Must be a resident of Virginia.

• Must reside in Northern Virginia.

• Availability for occasional weekday off-hours support is advantageous.

• Must be available for at least two weekends each month.

• Scheduling experience in a medical office or healthcare facility is required on the application.

🏝️ Benefits

• 401(k) matching.

• Competitive salary.

• Flexible scheduling.

• Remote work options.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with employer match.

• Supportive, mission-driven culture.

• Regular and ongoing exceptional training.

• Field support available.

• Thoughtfully matched with compatible clients.