Weekend Intake Coordinator

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee assigned referrals from receipt to completion, ensuring readiness for scheduling.

• Assess incoming referrals for completeness, accuracy, and eligibility in line with home health guidelines.

• Acquire necessary documentation from referral portals and external sources.

• Evaluate clinical documentation for compliance with regulatory and organizational standards.

• Upload and systematically organize clinical records in the designated systems.

• Secure any missing or incomplete documentation.

• Confirm that the ordering physician will authorize required physician orders prior to admission.

• Conduct welcome calls with patients and/or their caregivers.

• Clarify services offered and set clear expectations.

• Assign appropriate disciplines, such as skilled nursing and therapy services, based on clinical needs and physician orders.

• Inform scheduling staff when referrals are finalized and are ready for visit scheduling.

• Provide explanations of benefits to patients, their families, and community contacts.

• Track referral progress and document any delays as necessary.

• Follow up on pending items to facilitate referrals towards admission.

• Act as a liaison among referral sources, patients, physicians, and internal teams.

• Maintain ongoing communication regarding referral status and outstanding requirements.

• Collaborate with Intake Analysts, clinicians, and scheduling teams.

• Keep accurate records of referral activities, communications, and status updates.

• Organize referral documentation for auditing and compliance purposes.

• Adhere to all relevant regulations, policies, procedures, and standards.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required; an associate or bachelor’s degree is preferred.

• Previous experience in home health intake, healthcare coordination, or patient access is preferred.

• Familiarity with home health regulations, documentation standards, and Medicare guidelines is advantageous.

• Strong organizational abilities and attention to detail are essential.

• Exceptional verbal and written communication skills are required.

• Capability to manage multiple referrals simultaneously in a fast-paced setting.

• Proficiency in EMR systems and Microsoft Office applications is necessary.

• A keen attention to detail and accuracy is crucial.

• Effective multitasking and time management skills are important.

• Customer-oriented communication skills are a must.

• Strong problem-solving and critical thinking abilities are required.

• Ability to work collaboratively across various teams is essential.

• Must demonstrate accountability and follow-through.

• A valid driver’s license and proof of insurance are mandatory.

• Availability to work Friday from 8 am to 6 pm, Saturday and Sunday from 8 am to 8 pm, and Monday from 8 am to 6 pm is required.

• Must be local to the New Mexico market.

🏝️ Benefits

• Comprehensive benefits package (medical, dental, vision, life/AD&D, disability).

• 401(k) retirement plan with a competitive company match.

• Generous accrual of time off.

• Paid holidays.

• Tuition Reimbursement.

• Employee Referral Program.

• Opportunities for merit increases.

• Employee Discount Programs.

• Emphasis on work/life balance.

• Positive culture and team atmosphere.