Website Onboarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct live video onboarding sessions with Pros to identify business requirements, branding specifications, and project milestones.

• Implement comprehensive website builds and launches utilizing established templates and design protocols.

• Validate mobile and tablet layouts prior to publication.

• Execute domain configuration, digital security, and third-party integration tasks.

• Enhance digital content for search visibility and accessibility.

• Set up and test integrations with the Housecall Pro platform.

• Keep precise project and customer records in the CRM.

• Oversee a high-volume case pipeline and prioritize tasks to adhere to SLAs.

• Conduct quality assurance audits in alignment with brand and technical standards.

• Engage with Pros to address obstacles, gather assets, and confirm that sites are prepared for launch.

⛳️ Requirements

• Over 1 year of experience in website design, along with experience in customer success, implementation, or account management.

• Bachelor's degree or equivalent professional experience.

• Proficiency in spreadsheet software for data formatting, such as Excel or Google Sheets.

• Excellent communication and interpersonal skills.

• Familiarity with communication and collaboration tools, including Zoom, Slack, or Salesforce.

• Capability to work independently and collaboratively in a dynamic environment.

• Access to dual monitors.

• Outstanding attention to detail and organizational abilities.

• Capacity to follow specific instructions while adapting to evolving business needs.

• Experience with AI tools to enhance quality and efficiency.

• Strong problem-solving skills and the ability to comprehend customer requirements.

• Empathy towards small business owners.

• Resilience in accepting feedback and utilizing it for work improvement.

🏝️ Benefits

• Paid holidays.

• Flexible, take-it-as-you-need-it paid time off.

• A culture focused on innovation that values ambitious ideas.

• Support for personal development and career advancement.