Water Revenue Inspector

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Execute both scheduled and on-demand meter readings for manual, radio (AMR drive-by), and AMI meters.

• Visit customers to investigate suspected water waste behind the meter, evaluate issues, document findings, explain corrective measures, and escalate unresolved cases.

• Conduct boundary flow and pressure assessments to facilitate network balancing.

• Implement and maintain monitoring technologies such as FIDO and other sensors.

• Survey locations to gather information for new meter installations.

• Accurately record field data for billing, asset management, and audit trails.

• Log inspections and activities in company systems in accordance with governance standards.

• Provide structured feedback to the central Revenue Assurance and Asset teams.

• Assist in ongoing improvements in data quality and system precision.

• Operate from prioritized investigation lists based on risk, value, and operational necessity.

• Conduct proactive site surveys and targeted investigations related to revenue risk and network performance.

• Schedule and conduct customer appointments for water-waste investigations, documenting outcomes, actions, and follow-up needs.

• Collaborate with customers, developers, and contractors during investigations and surveys.

• Aid in resolving customer billing inquiries linked to field findings.

• Identify and address anomalies in metering, consumption, and water usage.

• Carry out meter reading, surveys, and investigation tasks safely, accurately, and within established timelines.

• Generate trustworthy field data that supports billing, asset management, reporting, and regulatory compliance.

• Foster positive customer relationships through professional management of appointments and investigations.

• Recognize opportunities to enhance network performance and operational processes.

⛳️ Requirements

• Possess a curious mindset for investigating business value and resolving outstanding issues.

• Show determination to diagnose complex problems through practical steps with minimal supervision.

• Exhibit the ability to overcome challenges and persist through obstacles to successfully complete tasks.

• Capability to work independently in the field while collaborating effectively across teams.

• Strong organizational skills and meticulous attention to detail.

• Excellent written and verbal communication abilities.

• Valid UK driving licence.

• Previous experience in utilities metering, revenue assurance, or a related operational field is desirable.

• Understanding of water network operations and metering technologies, including manual, AMR, and AMI, is preferable.

• Willingness to support activities across a broader geographic area and undertake regular travel to customer and operational sites.

🏝️ Benefits

• 25 days of paid vacation plus bank holidays.

• An extra day off to celebrate your birthday.

• Annual discretionary bonus.

• Car allowance.

• Company pension scheme.

• Health Cash plan through Westfield Health.

• Option to buy additional holiday days through our Holiday Buying Scheme.

• Engagement committee hosting events throughout the year, including a Christmas Party, Summer Party, and individual team socials.

• Coverage for paid professional memberships relevant to your role and access to professional development opportunities.

• Salary commensurate with your experience and skill set.