Warranty Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Address customer inquiries regarding defective parts and products through phone and email.

• Keep customers informed about the status of their claims.

• Interact with repair facilities, vendors, and customers via phone, email, and instant messaging to process claims.

• Use customer and vendor guides to fulfill their respective requirements.

• Build relationships with the warranty teams of vendors.

• Aid automotive repair facilities in diagnosing, repairing, or replacing drivetrain components through both digital and personal communications.

• Examine warranty parts and accompanying documentation for adherence to established policies and procedures.

• Record and report findings, and debit claims when non-compliance is verified.

• Collect complaints, causes, correction information, and other relevant facts related to repairs.

• Request repair orders and supporting documentation, and submit warranties.

• Initiate, manage, and conclude warranty claims in an efficient and cost-effective manner.

• Negotiate and settle warranty claims once they are finalized.

• Order parts for both retail and internal purposes.

• Provide basic customer service writing.

• Perform additional duties as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• ASE Certification is required.

• A minimum of five (5) years of experience as an Automotive drivetrain mechanic is necessary.

• Bilingual (Spanish) language skills are preferred.

• Strong written and verbal communication abilities are essential.

• Capability to read, write, and comprehend instructions, brief correspondence, and memos.

• Proficient in Microsoft Office, particularly Excel and Word, along with All-data, Mitchel, and Outlook.

• Willingness to learn new systems and software is important.

• Ability to work efficiently independently or collaboratively within a team environment.

• Competence in working cooperatively across different functions.

• Must be a self-motivated individual with a proven track record of meeting deadlines and schedules.

• Strong attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks effectively.

• Must be able to remain in a stationary position for most of the workday.

• Ability to use both hands regularly with sufficient dexterity to operate computers and electronic office equipment.

• Capability to occasionally lift, move, and carry objects and materials weighing up to 10 lbs.

• Availability to work occasional overtime as necessary.

🏝️ Benefits

• 401(k) matching.

• Dental insurance.

• Vision insurance.

• Health insurance.

• Life insurance.

• Paid time off.

• Holiday pay.

• Health savings plans.