Warranty Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customers regarding warranty claims.

• Oversee the complete warranty claim process for covered equipment, which includes gas and steam turbines, generators, MSD, HRSG, and plant BOP.

• Serve as a liaison among customers, Functions, and Business Lines to facilitate claim resolution.

• Apply the Global Warranty Governance Framework to assigned sites.

• Perform initial investigations to verify the validity of technical and contractual warranty claims.

• Evaluate the decision to repair or replace based on technical viability, cost, schedule implications, and contractual commitments.

• Analyze and interpret design specifications, installation records, operational data, and maintenance logs.

• Collaborate with Legal, Contract Management, and Global Warranty teams.

• Organize warranty execution and assist in punch list closure, including parts, resources, and tools.

• Aid customer conversations concerning claim planning, execution, and resolution.

• Establish and track warranty cost controls, estimates, budgets, forecasts, cost recovery, and productivity metrics.

• Coordinate financial reviews and secure management approvals.

• Track and report warranty expenditures against the budget, highlighting risks and variance drivers.

• Assist in root cause analysis to identify failure modes and accountability.

• Recognize recurring defect patterns and communicate insights to Engineering and Product teams.

• Hold weekly warranty meetings with customers and internal stakeholders.

• Maintain a detailed warranty log of open, closed, and disputed claims.

• Prepare and deliver warranty status reports, dashboards, and metrics.

• Document warranty records, correspondence, and decisions in accordance with company standards and contractual agreements.

• Identify and promote initiatives for productivity and process enhancement.

• Partner with Global and Pole Warranty teams to adopt best practices and standardize processes.

• Utilize Lean principles to enhance workflows and operational discipline.

• Provide training for Warranty Engineers, CPMs, and process stakeholders.

⛳️ Requirements

• A Bachelor's degree in engineering (Mechanical, Electrical, or a related field) from an accredited university or college, or a High School Diploma/GED with 10 years of experience in the power generation sector.

• Exceptional written and verbal communication skills in English.

• At least 3 years of experience in the Power Generation Industry, ideally in services, quality, warranty, or field operations.

• Strong technical expertise in heavy-duty power generation equipment, including gas turbines, steam turbines, generators, BOP systems, and HRSG.

• Capability to manage costs, forecasts, schedules, and resources.

• Proficient in collaborating with and influencing customers and internal stakeholders.

• Skilled in managing challenging conversations and maintaining professional relationships under pressure.

• Willingness to travel domestically and internationally to visit customer sites or GE facilities.

• Field experience with gas/steam turbines, generators, or other heavy-duty power generation equipment.

• Familiarity with field service execution, encompassing labor, tooling, and third-party vendor management.

• Background in warranty management and strong commercial insight.

• Experience in reading and interpreting commercial/technical contracts and warranty provisions.

• Ability to perform or coordinate root cause analysis and investigations of failure modes.

• Highly collaborative mindset with a proven track record of driving change.

• Ability to influence customers and internal stakeholders without direct authority.

• Capacity to work independently with minimal supervision in a global, matrixed organization.

• Proficient in making data-driven decisions in ambiguous and fast-paced settings.

• Ability to work under tight deadlines and prioritize tasks under pressure.

• Familiarity with AI-based tools for enhancing productivity.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, as required.

🏝️ Benefits

• Competitive compensation.

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company contributions to retirement plans.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Opportunities for professional development.

• Relocation assistance is not provided.