Warranty Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main point of contact for customers regarding warranty claims and ensure ongoing communication about claim status, timelines, and results.

• Oversee the entire warranty claim process for covered equipment, which includes gas and steam turbines, generators, MSD, HRSG, and plant BOP.

• Facilitate communication between customers, various Functions, and Business Lines to expedite claim resolution.

• Execute the Global Warranty Governance Framework, ensuring adherence to standard practices, readiness for handover, escalation processes, resource and cost management, and performance metrics.

• Conduct investigations into claims to verify their technical and contractual legitimacy.

• Evaluate repair versus replacement options considering feasibility, costs, timelines, and contractual duties.

• Analyze technical documents, including design specifications, installation records, operational data, and maintenance logs.

• Collaborate with Legal, Contract Management, and Global Warranty teams on contractual obligations and risk management requirements.

• Organize and implement warranty work, covering parts, resources, tooling, and closure of any punch lists.

• Establish and oversee warranty cost controls, budgets, forecasts, recovery of costs, and productivity metrics.

• Coordinate financial assessments and track warranty expenditures against budget constraints.

• Assist with root cause analyses and investigations into failure modes.

• Detect recurring defect patterns and relay insights to Engineering and Product teams.

• Hold weekly warranty meetings with both customers and internal stakeholders.

• Maintain warranty logs and produce status reports, dashboards, and performance metrics.

• Promote productivity, process enhancements, best practices, and standardization initiatives.

• Apply Lean principles and provide training support for Warranty Engineers, CPMs, and process stakeholders.

⛳️ Requirements

• A Bachelor's degree in Engineering (Mechanical, Electrical, or a related discipline) from an accredited institution.

• Exceptional written and verbal communication skills in both English and Spanish.

• At least 3 years of experience in the Power Generation Industry, ideally in services, quality, warranty, or field operations.

• Strong technical expertise in heavy-duty power-generation equipment, such as gas turbines, steam turbines, generators, BOP systems, and HRSG.

• Ability to manage costs, forecasts, schedules, and resources while collaborating with and influencing customers and internal teams.

• Customer-oriented with the capability to handle challenging discussions and sustain professional relationships under stress.

• Willingness to travel to domestic and international locations for customer visits or GE facilities.

• Field experience with gas/steam turbines, generators, or other heavy-duty power-generation equipment is preferred.

• Knowledge of field-service execution, labor, tooling, and management of third-party vendors is a plus.

• Background in warranty management and strong commercial insight are advantageous.

• Experience in interpreting commercial/technical contracts and warranty terms is beneficial.

• Capability to conduct or coordinate root cause analyses and investigations into failure modes is preferred.

• Ability to work autonomously within a global, matrixed organization and under tight deadlines.

• Proficiency in data-driven decision-making in fast-paced and ambiguous environments.

• Familiarity with AI-based tools to boost productivity.

🏝️ Benefits

• Fully remote work option available.

• Opportunities to travel to both domestic and international locations for customer site visits or GE facilities.

• Relocation assistance is not offered.