VP, Relationship Management

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Manage a portfolio of strategic client relationships at the C-suite level across Fiserv.

• Act as the main point of responsibility for revenue growth, client retention, and satisfaction with all Fiserv solutions.

• Develop and implement account strategies to broaden the Fiserv solution footprint, increase wallet share, and enhance the joint pipeline with internal Business Units.

• Structure and negotiate substantial bundled technology agreements by coordinating with various Fiserv Business Units.

• Evaluate account health within the initial 90 days by forming C-level relationships, recognizing risks and opportunities, and documenting insights in a prioritized account review.

• Keep track of market trends, competitive actions, and client-side mergers and acquisitions to foresee client requirements.

• Accurately forecast pipeline and financial results against revenue targets, retention metrics, Client Health Survey outcomes, and NPS commitments.

• Convert complex, multi-solution Fiserv capabilities into compelling business cases for senior client executives, influencing their purchasing decisions.

• Collaborate with internal Fiserv business units and follow direction from Enterprise Relationship Managers regarding account strategy.

⛳️ Requirements

• Over 12 years of experience in financial services or banking, focusing on strategic account management and revenue growth for enterprise clients.

• More than 12 years of experience in structuring large bundled technology deals, overseeing profit and loss (P&L), and driving delivery, sales, and account management results in a large matrixed technology product or services organization.

• Proven experience managing C-suite client relationships to formulate strategic account plans and enhance solution footprint.

• Demonstrated ability to structure and negotiate substantial bundled technology deals to achieve revenue targets and retain clients.

• Background in analyzing market trends and competitive landscapes to identify pipeline opportunities and accurately predict financial outcomes.

• A Bachelor's degree or higher in Business, Finance, Technology, or a related field, or an equivalent mix of education, relevant experience, and/or military experience.

• Experience in financial services or banking with expertise in regulatory, credit, or payments domains beyond general technology services.

• Familiarity with graduate-level business education applied to strategic planning, financial modeling, or executive communication in client-facing roles.

• Knowledge of enterprise account planning methodologies utilized in large matrixed technology or financial services organizations.

• Experience in presenting a comprehensive portfolio of integrated technology solutions to financial institution clients.

• Willingness to travel frequently (15%+).

• Must possess valid and unrestricted U.S. work authorization; candidates requiring current or future sponsorship will not be considered.

🏝️ Benefits

• Fuel Your Life program to enhance your physical, financial, social, and emotional well-being.

• Paid holidays and generous time off policies.

• Free mental health support through Employee Assistance Programs.

• Living Proof program to acknowledge your peers’ exceptional efforts with points redeemable for rewards.

• Eight Employee Resource Groups to promote a collaborative culture and expand your network.

• Opportunities for professional growth through training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning options including a 401k match and discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

• Commission eligibility in accordance with the applicable Fiserv Sales Compensation Plan.