VP, Onboarding & Servicing – Retail Banking Ops

This is a fully remote position, open to applicants in Egypt.

📋 Description

• This position primarily involves directing and overseeing the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions within an organization.

• Create and execute strategies for accounting services, ATM operations, and cash management to guarantee efficient and secure transactions.

• Manage daily operations, ensuring that all services comply with regulatory requirements and meet organizational standards.

• Cultivate and sustain strong relationships with key clients, ensuring their needs are addressed and resolving any issues that may arise.

• Guide and mentor a team of professionals, promoting a collaborative and high-performance work culture.

• Identify opportunities for process enhancements and implement new technologies to improve service delivery and operational efficiency.

• Supervise budgeting, forecasting, and financial performance of the accounting services and cash management departments.

• Ensure that robust risk management practices are established to mitigate potential threats associated with cash handling and ATM operations.

⛳️ Requirements

• Generally, 10+ years of experience in banking or financial services, emphasizing account management, ATM operations, and cash management.

• Familiarity with banking technologies, including digital onboarding systems, ATM software, and cash management tools.

• Comprehensive understanding of banking operations, account management, ATM networks, and cash management processes.

• Proficient in optimizing processes, enhancing service delivery, and effectively managing resources.

• Demonstrated experience in a leadership role, overseeing teams and driving strategic initiatives.

• Experience in project management, especially concerning technology integration and process enhancement.

• Capability to develop and implement long-term strategies that align with organizational objectives.

• Expertise in budgeting, financial planning, and cost management.

• Excellent verbal and written communication skills for engaging with stakeholders, presenting reports, and leading meetings.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements

• Professional development opportunities