IT Operations Analyst II

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver technical troubleshooting and data maintenance assistance.

• Oversee operational escalations and offer solutions to a variety of moderately complex challenges.

• Engage directly with customers and partners.

• Create and update standard operating procedures and systems documentation as necessary.

⛳️ Requirements

• 3–6 years of relevant experience.

• Proficient in both written and spoken English.

• Strong communication and consultative abilities.

• Exceptional customer service orientation demonstrated through experience.

• Capability to accurately interpret and understand users’ requests and issues.

• High self-discipline and attention to detail.

• Ability to work autonomously with minimal supervision in a team setting.

• Strong analytical skills, decisiveness, and sound judgment.

• Competence in problem-solving using established guidelines and identifying patterns in recurring issues.

• Comprehensive knowledge of end-user applications, client functions, and services.

• Proficient in MS Office and Google applications.

• Familiarity with networking and internet principles.

• Ability to understand data concepts across different systems.

• Prior experience with customer relationship management systems such as Siebel and ServiceNow is preferred.

🏝️ Benefits

• Fully remote work opportunity.

• Working hours: Monday to Friday, 8 AM to 5 PM EST, which corresponds to India time of 6:30 PM to 3:30 AM IST.

• Minimal overtime expectations, with staffing required during in-country holidays.